Your Top COVID-19 Result Questions

Since transitioning from a comprehensive infectious-disease diagnostic center to working to cover Sars-COV-2 infection rates at this time, we’ve received a number of patient calls and questions about our COVID-19 diagnostic test.

Integrity Laboratories was built to support healthcare systems and provide access to industry-changing technology in PCR testing. Our role has always been to support clinical teams by offering rapid and precise testing – and we always suggest you consult your physician to ascertain clinical advice. However – when our phones ring, we always answer. Interestingly, we’ve seen a few trends in common questions asked about our COVID-19 diagnostic test.

We’ve compiled a brief list of commonly asked questions and their answers below. We hope it saves you from waiting ‘on hold’ with one of our customer service representatives, at the convenience of your own time.

Our FAQ About Your Sars-COV-2 Test:

  • Is your COVID-19 test FDA approved?

Yes, Integrity Laboratories received emergency use authorization FDA approval for our rapid COVID-19 test in March of 2020, and retained our approval after a secondary FDA assessment in September of 2020.

  • What is your average test result turnaround time?

Once delivered to our doors, your test results are processed through our laboratory and submitted within 36 hours.

  • What is the minimum/maximum order of tests from your center?

Whether you are a healthcare professional looking to submit 100 or 1000, or an individual with a need for 1 – we have no minimum or maximum order. We do, however, serve contracts with specific organizations rather than offering mailed-in personal orders.

  • Do we bill insurance?

Yes, we can accept most major insurance providers.

  • How accurate is the Integrity Laboratories test?

Through our innovative intercept-PCR platform, our tests show 100% accuracy.

  • What type of testing is used for my COVID-19 results?

Rather than antibody or antigen-specific tests, we use advanced PCR methods to assess the presence of viral RNA. Our technology specifically quantifies and measures specific RNA signatures possessed by the Sars-COV-2 virus. If present, it will be detected.

  • As a healthcare provider, can we integrate these results with our EMR system?

For healthcare systems that use the Electronic Medical Record (EMR) software, our analyses are integrated to eliminate redundancy and provide ease of access to test results.

We hope that this covers many of your questions to provide ease of mind.

If you or your patients have had their COVID-19 test results submitted to Integrity Laboratories, we vow to do our absolute best to treat your sample with care and provide you the answers you need.

If your question isn’t answered on this list – do not hesitate to contact our customer care line at (844) 658-5745.

As always, we are here for you – the physician, the patient, and the provider.

Integrity Laboratories began testing for SARS-CoV-2 (COVID-19) under Emergency Use Authorization (EUA) on March 23.

Please direct all inquiries to covid19@integritylaboratories.com for immediate review.

FDA Authorization Letter   |   FDA EUA Summary

CARES Act Statement